Terms of Service

An "Order" means a signed order form or service agreement between you and Vellward.

By using this site or signing an Order, you agree to these Terms.

If you act for a company, you confirm that you may bind that company.

In these Terms, "you" means that person or company.

The Order sets the price, scope, service term, start steps, and any cancellation or refund rights.

If an Order conflicts with these Terms, the Order controls for that service.

Your Order lists the agreed scope, fees, service term, usage limits, and charge dates.

Setup and scope are quoted privately. You review the price before deciding to proceed.

No result, refund, or renewal promise applies unless it is written in the Order.

Vellward may review fit, identity, and setup before accepting an Order.

Vellward does not ask for payment until it accepts the signed Order.

Access stays gated until Vellward accepts the Order and confirms setup.

A payment receipt does not start or complete the service by itself.

The service may include an AI employee managed by Vellward.

It may work only within the tasks, systems, and approval rules stated in the Order.

You keep control of business decisions.

You must review work when the Order requires your approval.

When you submit payment, you authorize Vellward and its payment provider to charge the current and future amounts shown for your Order.

You confirm that you may use the payment method.

Monthly charges repeat only as stated in your signed Order.

A waived setup fee applies only when the signed Order says it is waived.

Taxes and fees are handled as the Order and law require.

You must have the right to give us all data, content, account access, and instructions.

You must give any notice and get any consent required by law or your contracts.

Share only information needed for the agreed work.

You remain responsible for your business records and backups.

You must review messages or actions when the Order requires approval.

Tell Vellward promptly if access should change or stop.

Vellward uses customer data to provide, secure, support, and administer the service.

Vellward also uses it to meet legal duties.

You may not use the site or service to:

• Break the law or another person's rights.
• Send a message without the permission required for it.
• Mislead a person about who is speaking or what is offered.
• Access an account, system, or record without permission.
• Upload malware or try to bypass a security control.
• Use the service outside the scope in your Order.
• Copy the service to build a competing product, except where law allows.

Vellward keeps all rights in its service, software, methods, templates, and brand.

You keep all rights in the customer data and content you provide.

You give Vellward a limited right to use that material to perform and support your Order.

You may use deliverables for your business as the Order allows.

Third-party tools and materials remain subject to their own terms.

Outputs may not be unique and can contain errors. Review them before use.

Each party may receive private business information from the other.

Each party will use it only for the agreement and protect it with reasonable care.

It may be shared with staff or service providers who need it and must protect it.

These duties do not cover information that is already public.

They also do not cover information developed on its own without use of private information.

They do not cover information lawfully received without a duty to keep it private.

A party may disclose information when law requires it.

It will give notice when legally allowed.

Vellward may change the website or service for legal, security, or operating needs.

A material change to ordered scope needs a written agreement.

Law or an urgent safety need may require faster action.

Vellward may suspend access for a security risk, unlawful use, overdue payment, or serious breach.

Vellward will give notice when practical.

A service change creates no refund right unless the Order or law says so.

Vellward will perform managed services with reasonable care.

AI and software output can be wrong or incomplete.

You must use the review steps required by your Order.

Except for promises in a signed Order, the service is provided "as is" and "as available" where law allows.

Vellward disclaims implied warranties where law allows. This includes merchantability, fitness for a purpose, and non-infringement.

Vellward does not promise uninterrupted access or any sales or revenue result.

Where law allows, neither party is liable for indirect, special, incidental, consequential, or punitive loss.

Vellward's total liability for the affected Order will not exceed the amount you paid under that Order.

This limit does not cover fraud, willful misconduct, or liability that law does not allow a party to limit.

The Order sets the service term and any right to cancel or receive a refund.

Stopping use of the site does not cancel an Order.

Ending service does not remove charges already due under an accepted Order.

When an Order ends, access ends unless a written agreement says otherwise.

Payment, ownership, confidentiality, and liability terms continue when needed.

The Order, these Terms, and any addenda named in the Order form the full agreement.

The Order states any governing law, dispute process, and notice method.

A delay in enforcing a right does not waive that right.

If one term cannot be enforced, the rest of the agreement remains in effect.

For questions or legal notices, use the contact details in your signed Order or service agreement.